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Billings

Billings is where you see every invoice, who has paid and who has not, and how much you have earned. You can also raise an invoice by hand and withdraw online payments to your bank account.

2 min read

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What this does for you

  • An invoice is created for every booking automatically, so you do not have to remember to raise one.
  • Paid and unpaid invoices are separated at a glance, so chasing payments takes minutes.
  • Each invoice is a proper tax invoice with your details, ready to download and send.

Before you start

  • Your bank details are saved, so online payments can be paid out to you. See Quick Setup, step 5.
  • Add your GSTIN in Bank Details if you are GST-registered, so it appears on your invoices.
  • Your services have the right prices. Invoices use the price of the service booked. See the Services guide.

The Billings page

Click Billings in the left-hand menu.

Billings page with five summary cards and a list of invoices showing client, service, amount, mode and status

The five cards at the top:

CardWhat it shows
Total EarningsAll invoice amounts added together
Online PaymentsMoney clients paid online, and how many payments
Offline PaymentsMoney recorded as paid in cash or another offline method
Refund AmountMoney refunded to clients
Withdrawable AmountOnline payments you can move to your bank. Click Cash Out to withdraw

Below the cards:

  • The tabs All, Paid, Unpaid and Refund narrow the list by status.
  • Filter narrows it further; see below.
  • Search client, service, or invoice at the very top finds a specific invoice.

Each row shows:

  • Invoice: the invoice number, starting PDINV.
  • TXN ID: the payment reference for online payments.
  • Client, Service, and the Date & Time the invoice was created.
  • Amount, the payment Mode (Cash, Online or Offline), and the Status (Paid or Unpaid).
  • Download: the invoice as a PDF.

Invoices you create by hand are marked Generated.

Where invoices come from

Automatically, from bookings. Every time a session is booked, from your booking page or by you, an invoice is created for the service price. Its status follows the Payment Type chosen at booking: Paid shows as Paid; Unpaid or Yet to Be Paid shows as Unpaid.

By hand, with Create Invoice. Use this for anything outside a normal booking, such as a report fee or a session booked before you joined PsychDesk.

Create an invoice by hand

  1. 1
    Click Create Invoice at the top right.
  2. 2
    Fill in the form on the left. The Invoice Preview on the right shows exactly what the client will receive.
  3. 3
    Click Save Invoice.
Create Invoice page with the form on the left and a live tax invoice preview on the right
FieldWhat to enterRules
Invoice NumberFilled in for youCannot be changed
Invoice DateThe date of the invoiceToday by default
Payment StatusPaid or PendingPending shows as Unpaid in the list
Transaction IDThe payment reference, if the client paid onlineOptional
First Name, Last NameThe client's name as it should appearBoth required
Client AddressTheir city or addressOptional
Description (Service Name)Pick the serviceRequired. Fills in duration, rate and amount
Duration, Rate (₹), Amount (₹)Adjust if this invoice differs from the usualFilled in from the service

Things to know:

  • The invoice is titled Tax Invoice and shows your name, address and GSTIN from your settings.
  • The client's name is typed in, not picked from your client list, so check the spelling.
  • Download PDF and Share at the top let you send the invoice as soon as it is ready.

Find an invoice

Click Filter to narrow the list by:

  • Service: one or more of your services.
  • Payment Mode: All Modes, Online or Offline.
  • Date Range: a start and end date.

Click Apply. Click Reset to clear the filter.

Filter Invoices panel with service, payment mode and date range options

Chase unpaid invoices

  1. 1
    Click the Unpaid tab.
  2. 2
    Check which clients owe money and for which sessions.
  3. 3
    Click the download icon on an invoice to get its PDF, and send it with a polite reminder.

A weekly check of the Unpaid tab keeps outstanding amounts small.

Withdraw online payments

Money clients pay online collects in your Withdrawable Amount.

  1. 1
    Click Cash Out on the Withdrawable Amount card.
  2. 2
    Check the Available Balance and that your bank details show Bank Details Verified.
  3. 3
    Enter the amount, up to the maximum shown.
  4. 4
    Click Submit Request.
Withdraw page showing the available balance, verified bank details (blurred), the amount field and Recent Requests

Things to know:

  • The money is transferred to your registered bank account within 24 hours.
  • Past requests are listed under Recent Requests.
  • Only online payments can be withdrawn. Cash and other offline payments are already with you.

Check it worked

  1. 1
    Book a test session with Payment Type set to Unpaid.
  2. 2
    Open Billings and confirm a new invoice appears at the top of the Unpaid tab with the right client, service and amount.
  3. 3
    Download it and check your details and the client's name on the PDF.

Common problems

ProblemLikely causeFix
No invoice for a bookingThe page has not refreshedReload the page; invoices are created when the booking is saved
Invoice shows the wrong amountThe service price was different at bookingCreate a corrected invoice with Create Invoice
Your GSTIN is missing from invoicesIt is not saved in Bank DetailsAdd it under Settings > Bank Details
Cash Out is empty or greyed outNo online payments are waitingOnly online payments can be withdrawn
Totals look higher than money receivedTotal Earnings includes unpaid invoicesUse Online Payments and Offline Payments for money actually received

What to set up next

  • See income and session trends over time: see the Reports & Analytics guide.
  • Share worksheets with clients: see the Therapy Worksheet guide.
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