Refund & Cancellation Policy

At PsychDesk, we strive to deliver a smooth, reliable, and meaningful experience for every mental health professional using our platform. We understand that circumstances may change, and we value fairness and transparency in every interaction — including payments, refunds, and cancellations.

This policy explains how subscription cancellations and refunds are handled on our platform.

1. General Policy Overview

PsychDesk operates on a subscription-based model, offering access to practice management tools, client dashboards, and digital workflows for mental health professionals. Each subscription grants access to platform features and is billed either on a monthly, quarterly, or annual basis as selected by the user.

By subscribing, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

2. Subscription Cancellation

You may cancel your subscription at any time from your PsychDesk account dashboard or by emailing our support team at support@psychdesk.in.

Cancellation Terms:

• Cancellations will take effect at the end of your current billing cycle.
• Once cancelled, your account will remain active until the current paid period expires.
• After expiry, your account will be downgraded to the free tier (if available) or deactivated.
• PsychDesk does not charge any cancellation fee. However, no partial refunds are provided for the remaining period of an active subscription.

3. Refund Eligibility

PsychDesk provides refunds only under specific, valid conditions as outlined below:

a. Valid Refund Scenarios

A refund may be considered in the following cases:

• Duplicate Payment: If you were charged twice for the same subscription period due to a technical issue.
• Transaction Failure: If payment was deducted but service activation failed.
• Service Error: If PsychDesk fails to provide access to the platform due to internal errors for more than 7 consecutive days.
• Incorrect Plan Activation: If a wrong plan was activated due to system error or payment gateway malfunction.

To request a refund, please email us within 7 days of the transaction date at billing@psychdesk.in with proof of payment.

b. Non-Refundable Scenarios

Refunds will not be applicable in the following cases:

• User decides to discontinue before subscription expiry.
• Dissatisfaction due to feature preferences or expectations.
• Account suspension or termination due to policy violation.
• Inactivity or non-usage of the platform.
• Delayed cancellation after renewal billing has been processed.

We encourage all users to explore the platform thoroughly during their trial or initial term before committing to a longer subscription plan.

4. Free Trials and Promotional Offers

PsychDesk may offer free trials, introductory offers, or discounted subscriptions from time to time.

• Any promotional or free trial period is meant for evaluation purposes only.
• Refunds are not applicable for free trials, discounted plans, or one-time promotional offers.
• Once a trial transitions into a paid plan, standard billing and refund policies apply.

5. Refund Processing Timeline

Upon approval of your refund request, the process will be initiated within 7–10 business days. The refund will be credited to the original payment method used during the transaction.

Processing timelines may vary depending on your payment provider or bank. PsychDesk is not responsible for delays beyond its control once the refund is initiated.

6. Plan Upgrades and Downgrades

If you upgrade your plan, the change will take effect immediately, and the new billing cycle will start from the date of the upgrade.

If you downgrade your plan:

• The downgrade will apply from the next billing cycle.
• Any balance from the previous plan will not be refunded or adjusted.

We recommend choosing your subscription plan carefully based on your usage needs.

7. Exceptional Circumstances

We understand that unforeseen situations may arise. In exceptional cases — such as technical disruptions, billing disputes, or accessibility issues — refund requests will be reviewed on a case-by-case basis by our billing team.

Our aim is always to ensure fairness, transparency, and goodwill while maintaining operational integrity.

8. Payment Gateway and Processing Fees

PsychDesk uses secure third-party payment gateways such as Razorpay, PayU, or Stripe. Please note:

• Refunds may exclude minimal gateway or transaction fees, which are non-recoverable.
• PsychDesk does not store any card or payment details on its own servers.

9. Account Termination by PsychDesk

In rare cases where PsychDesk terminates your account for reasons unrelated to policy violation (e.g., platform restructuring or service discontinuation):

• You will be eligible for a pro-rated refund of any unused subscription amount.
• Refunds will be processed automatically within 15 business days of termination notice.
• If termination occurs due to breach of Terms of Service, no refund will be issued.

10. Policy Updates

PsychDesk reserves the right to update, modify, or amend this policy at any time. Any substantial changes will be communicated via email or dashboard notification. Your continued use of the platform after such notice constitutes acceptance of the revised policy.

11. Contact for Billing and Refund Support

For payment, refund, or cancellation-related assistance, please contact our billing team:

We aim to respond to all refund and cancellation queries within 3 working days.